Privacy Policy

Last updated: November 14th 2023

One Degree, Inc., a California nonprofit public benefit corporation doing business as One Degree (“One Degree”, “we”, or “us”), respects the privacy of your personal information and we are committed to protecting it through our compliance with this privacy policy (this “policy”).

This privacy policy provides information on the collection, use and sharing of your personal information.


  • We collect information from you when you visit and take actions on our Websites.
  • We use cookies to provide a better experience and improve our Website.
  • We will never knowingly disclose or sell your personal information to any third party, except as provided in this privacy policy.
  • We respect your privacy. We are committed to protecting it through our compliance with this privacy policy.

Please read this policy carefully to understand how we will treat your personal information. This policy may change from time to time, as described below; please check this policy frequently for updates.

This policy describes:


Personal information will be:

  • processed lawfully, fairly, and in a manner that is transparent to individuals about what data we collect from them, why we collect it, and how we will use and handle it;
  • collected for specified and legitimate purposes and not further processed in a manner beyond those purposes;
  • adequate, relevant, and limited to what is necessary;
  • accurate and, where necessary, kept up to date;
  • deleted or de-identified when it is no longer needed for the stated purpose; and
  • processed in a manner that ensures appropriate security of the personal information.

The data we collect

We may collect several types of information from and about users of the Website, including information: (a) by which you may be directly identified, such as name, email address, telephone number or other personal information; (b) that is about you but individually does not directly identify you, but may nonetheless be associated with you, collectively, (collectively, “personal information”). We may also collect technical information, such as your internet connection, the equipment you use to access the Website, and usage details. 

The categories of personal data we collect from you depends on the nature of your interaction with us or on the services you use, but may include the following: 

  • Identity Data: We may collect first name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data: We may collect includes email address and telephone numbers.
  • Identity Documents: We may collect identity documentation such as copies of driver’s licenses.
  • Security Credentials Data: We may collect user IDs, passwords, password hints, and similar security information required for authentication and access to One Degree accounts.
  • Technical Data: We may collect your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: We may collect information about how you use our website and services (Note: we do not currently collect this type of data)
  • Marketing and Communications Data: We may collect your preferences in receiving marketing from us and our third parties and your communication preferences. (Note: we do not currently collect this type of data)

We may collect this information: (a) directly from you when you provide it to us; or (b) automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. 

Some of this information is required for us to provide this service to you, and some of this information is optional.  

We may also receive information about you from suppliers, those businesses that provide us services (such as service providers, contractors, and consultants), third parties, or other online or offline sources. We may combine such information with the information you have provided to us in order to provide and improve our services. 

How we use your data

We use data that we collect about you or that you provide to us, including any personal information to: 

  • present the Website and its contents to you;  
  • improve our services; 
  • provide you with information or services that you request from us and notify you about changes to the service; 
  • exercise and defend our legal rights and comply with applicable law or governmental request; 
  • fulfill obligations outlined in regulatory requirements such as internal audits; 
  • contact you about your experience using our Websites and services. 

How we share your data

We will only share your personal information as follows, and, when applicable only with the appropriate contractual obligations in place:

  • Sharing between One Degree platforms: We may share information between our One Degree products. 
  • Sharing with service providers and partners: We engage service providers and partners to manage or support certain aspects of our business operations on our behalf. Our service providers and partners are required by contract to safeguard any personal information they receive from us and are prohibited from using the personal data for any purpose other than to perform the services as instructed by One Degree. 
  • Business transactions: Circumstances may arise where, whether for strategic or other business reasons, One Degree decides to sell, buy, merge or otherwise reorganize businesses. In such transactions, we may disclose or transfer your personal data to prospective or actual purchasers or receive personal data from sellers. Our practice is to seek appropriate protection for your personal data in these types of transactions. 
  • Compliance with law: Where we are obligated to do so, we may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • NorthEast Valley Health Corporation: If you are a NEVHC patient or member and you choose to complete a health assessment on this site, your assessment data will be shared with NEVHC so they can better serve your health needs. 

We may also disclose aggregated information about our users. We take appropriate steps to ensure that it is not likely reasonable for someone to re-identify aggregated data. 

How we store and retain your data

We securely store and retain personal information for as long as necessary to provide you with the services that you have requested. We may also retain and use this information for a longer period for the following reasons, as permitted or required by law:  

  • to comply with our legal, tax or regulatory obligations (e.g., audit and accounting requirements);  
  • to handle disputes; and 
  • to exercise or defend claims and enforce our agreements.  

We ensure that personal information we dispose of, is de-identified or destroyed in a secure manner.  

We may retain de-identified and other non-personal data indefinitely. We de-identify such information such that it is not likely reasonable for someone to re-identify the data.

How we protect your data

We are committed to ensuring that your data is secure. To prevent unauthorized access or disclosure, we have put in place reasonable physical and electronic controls to secure the data we collect.

We follow generally accepted industry standards to protect information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information in our possession, we cannot guarantee its absolute security. If you have any questions or concerns regarding the security of our site, you can email us at the address in the ‘How to contact us’ section.

Your privacy rights

Applicable law may provide certain rights regarding the use of your personal information. You may request access to, correction of, updating of and/or deletion of your personal information, or object our use of your personal information in certain circumstances, in line with applicable data protection law. Your rights may differ according to your place of residence.

Children’s privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age without appropriate parent or guardian consent, and no part of our Site is directed to children.

If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at the address found in the ‘How to contact us’ section and we will promptly delete any such information that we have collected.

Changes to our privacy policy

We keep our privacy policy under regular review, and it is our policy to post any changes we make to this policy on this page.

You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting the Website and this policy to check for any changes.

The date this policy was last revised is identified at the top of the page.

Merger, sale, or other asset transfers

We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.

Third-party links

Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We have no control over the privacy provided by websites that are not our own, which might be linked to from our websites. We reference other websites that you may wish to visit. Please be aware that this policy does not apply beyond this Website.

When you leave our websites, we encourage you to read the privacy policy of every website you visit.

“Do not track”

Although your browser or device may include a “Do Not Track” option, the Website currently does not respond to a “Do Not Track” signal from your browser or device.

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Why do we use cookies?
We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Third parties serve cookies through our Websites for analytics purposes only. This is described in more detail below.

Essential website cookies:
These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.
Name: One Degree Application Server
Purpose: To manage your session and ensure your login remains active, if you chose to login to the site.

Source: One Degree
Expires: 12 months
Name: Olark
Purpose: To operate our chatbot and help system.
Source: Olark
Expires: Never

Analytics cookies:
These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.
Name: Google Analytics
Purpose: To provide us with website usage data that tells us which pages get used and where users click across the site.
Source: Google
Expires: 2 years

Name: Mixpanel
Purpose: To provide us with website usage data that tells us which pages get used and where users click across the site. This cookie allows us to create a detailed picture of how users use our website, including buttons they click and searches they perform on This helps us design the best possible service to help people find the services they need.
Source: Mixpanel
Expires: 365 days

Advertising cookies:
These cookies collect information that tell us if a user has found out about from our campaigns on Google’s AdSense service, the small adds you see on the side of your search results. This helps us to know how to better reach people who need help. We do not use any advertising on nor do we profit from any advertising elsewhere.
Name: Google AdSense
Purpose: To provide us with data on which users visit from an advertisement on search result pages.
Source: Google
Expires: 2 years

Users can opt out of all but our Strictly Required Cookies using our Cookie Consent tool.

“How to contact us”?

If you have any questions or comments about this policy, the data we hold on you, or about any other aspect of operation of the Website, please contact us at:
Email us at:
Call us: 916.563.4004
Write to us at: 360 Grand Ave, Unit 190,Oakland, CA 94610